.page-faq {
  --faq-ease: cubic-bezier(0.22, 0.61, 0.36, 1);
  --faq-radius: 20px;
  background: var(--ink);
  color: var(--mist);
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  position: relative;
  overflow: hidden;
  padding: calc(var(--header-h) + 26px) 0 44px;
  background:
    radial-gradient(112% 84% at 88% 4%, rgba(31, 227, 208, 0.16), transparent 60%),
    radial-gradient(84% 74% at 0% 98%, rgba(58, 43, 98, 0.62), transparent 62%),
    var(--ink);
}

.page-faq .faq-hero-inner {
  display: grid;
  gap: 34px;
}

.page-faq .faq-hero h1 {
  margin: 12px 0 0;
  max-width: 18ch;
  font-family: var(--font-display);
  font-weight: 800;
  font-size: clamp(28px, 6.6vw, 46px);
  line-height: 1.14;
  letter-spacing: -0.02em;
  color: var(--mist);
}

.page-faq .faq-hero-lede {
  margin: 16px 0 0;
  max-width: 58ch;
  font-size: 16px;
  line-height: 1.8;
  color: var(--muted);
}

.page-faq .faq-hero-points {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin: 22px 0 0;
}

.page-faq .faq-hero-media {
  margin: 0;
  overflow: hidden;
  border: 1px solid var(--line);
  border-radius: var(--r-lg);
  background: var(--ink-2);
}

.page-faq .faq-hero-media img,
.page-faq .faq-side-media img {
  display: block;
  width: 100%;
  max-width: 100%;
  height: auto;
  object-fit: cover;
}

/* ---------- 分类胶囊吸顶条 ---------- */
.page-faq .faq-jump {
  position: sticky;
  top: var(--header-h);
  z-index: 12;
  padding: 10px 0;
  border-top: 1px solid var(--line);
  border-bottom: 1px solid var(--line);
  background: rgba(8, 26, 38, 0.9);
  backdrop-filter: blur(14px);
  -webkit-backdrop-filter: blur(14px);
}

.page-faq .faq-jump-inner {
  display: flex;
  gap: 8px;
  overflow-x: auto;
  padding-bottom: 2px;
  -webkit-overflow-scrolling: touch;
  scrollbar-width: none;
}

.page-faq .faq-jump-inner::-webkit-scrollbar {
  display: none;
}

.page-faq .faq-chip {
  flex: 0 0 auto;
  padding: 8px 16px;
  border: 1px solid var(--line);
  border-radius: var(--r-pill);
  background: rgba(15, 42, 59, 0.72);
  color: var(--mist);
  font-size: 13.5px;
  line-height: 1.4;
  text-decoration: none;
  white-space: nowrap;
  transition: color 0.18s var(--faq-ease), border-color 0.18s var(--faq-ease), background 0.18s var(--faq-ease);
}

.page-faq .faq-chip:hover,
.page-faq .faq-chip:focus-visible {
  border-color: var(--line-neon);
  background: rgba(31, 227, 208, 0.1);
  color: var(--neon);
  outline: none;
}

/* ---------- 区块 ---------- */
.page-faq .faq-section {
  padding: 52px 0;
  scroll-margin-top: calc(var(--header-h) + 62px);
}

.page-faq .faq-section--slate {
  background: linear-gradient(180deg, rgba(11, 48, 56, 0.96), rgba(11, 48, 56, 0.82));
}

.page-faq .faq-section--indigo {
  background: linear-gradient(180deg, rgba(58, 43, 98, 0.94), rgba(58, 43, 98, 0.78));
}

.page-faq .faq-head {
  max-width: 62ch;
}

.page-faq .faq-head h2 {
  margin: 8px 0 10px;
  font-family: var(--font-display);
  font-weight: 800;
  font-size: clamp(22px, 4.4vw, 32px);
  line-height: 1.22;
  letter-spacing: -0.015em;
  color: var(--mist);
}

.page-faq .faq-head .prose {
  margin: 0;
  color: var(--muted);
  font-size: 15.5px;
  line-height: 1.8;
}

/* ---------- 问答列表 ---------- */
.page-faq .faq-list {
  display: grid;
  gap: 12px;
  margin-top: 26px;
}

.page-faq .faq-item {
  overflow: hidden;
  border: 1px solid var(--line);
  border-radius: var(--faq-radius);
  background: rgba(15, 42, 59, 0.6);
  transition: border-color 0.2s var(--faq-ease), background 0.2s var(--faq-ease);
}

.page-faq .faq-item:hover {
  border-color: rgba(31, 227, 208, 0.34);
}

.page-faq .faq-item[open] {
  border-color: var(--line-neon);
  background: rgba(15, 42, 59, 0.94);
}

.page-faq .faq-q {
  position: relative;
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 14px;
  padding: 17px 18px 17px 26px;
  cursor: pointer;
  list-style: none;
  font-family: var(--font-display);
  font-weight: 700;
  font-size: 16px;
  line-height: 1.5;
  letter-spacing: -0.01em;
  color: var(--mist);
}

.page-faq .faq-q::-webkit-details-marker {
  display: none;
}

.page-faq .faq-q::marker {
  content: "";
}

.page-faq .faq-item[open] > .faq-q::before {
  content: "";
  position: absolute;
  left: 0;
  top: 14px;
  bottom: 14px;
  width: 3px;
  border-radius: var(--r-pill);
  background: var(--neon);
  box-shadow: 0 0 14px rgba(31, 227, 208, 0.6);
}

.page-faq .faq-caret {
  flex: 0 0 auto;
  width: 20px;
  height: 20px;
  margin-top: 2px;
  color: var(--neon);
  transition: transform 0.24s var(--faq-ease);
}

.page-faq .faq-item[open] .faq-caret {
  transform: rotate(180deg);
}

.page-faq .faq-a {
  padding: 0 20px 20px 26px;
  color: var(--muted);
  font-size: 15px;
  line-height: 1.78;
}

.page-faq .faq-a > * {
  margin: 0;
}

.page-faq .faq-a > * + * {
  margin-top: 10px;
}

.page-faq .faq-verdict {
  padding-left: 12px;
  border-left: 2px solid var(--line-gold);
  color: var(--mist);
  font-weight: 600;
  font-size: 15.5px;
  line-height: 1.7;
}

/* ---------- 组尾按钮 ---------- */
.page-faq .faq-more {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  margin-top: 26px;
  text-decoration: none;
}

/* ---------- 图文并排 ---------- */
.page-faq .faq-split {
  display: grid;
  gap: 28px;
}

.page-faq .faq-side-media {
  margin: 0;
  overflow: hidden;
  border: 1px solid var(--line);
  border-radius: var(--r-lg);
  background: var(--ink-2);
}

/* ---------- 转人工区块 ---------- */
.page-faq .faq-escalate {
  padding: 28px 20px;
  border: 1px solid var(--line-neon);
  border-radius: var(--r-lg);
  background:
    linear-gradient(152deg, rgba(31, 227, 208, 0.09), transparent 56%),
    var(--ink-2);
}

.page-faq .faq-escalate h2 {
  margin: 8px 0 10px;
  font-family: var(--font-display);
  font-weight: 800;
  font-size: clamp(22px, 4.4vw, 32px);
  line-height: 1.22;
  letter-spacing: -0.015em;
  color: var(--mist);
}

.page-faq .faq-escalate-lede {
  margin: 0;
  max-width: 56ch;
  color: var(--muted);
  font-size: 15.5px;
  line-height: 1.8;
}

.page-faq .faq-escalate-list {
  display: grid;
  gap: 16px;
  margin: 24px 0 0;
  padding: 0;
  list-style: none;
}

.page-faq .faq-escalate-list li {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  gap: 14px;
  align-items: start;
  padding: 14px 16px;
  border: 1px solid var(--line);
  border-radius: var(--r-sm);
  background: rgba(8, 26, 38, 0.5);
}

.page-faq .faq-step-num {
  padding-top: 3px;
  color: var(--gold);
  font-size: 13px;
  letter-spacing: 0.06em;
}

.page-faq .faq-escalate-list strong {
  display: block;
  color: var(--mist);
  font-size: 15.5px;
  font-weight: 700;
  line-height: 1.5;
}

.page-faq .faq-escalate-list p {
  margin: 5px 0 0;
  color: var(--muted);
  font-size: 14.5px;
  line-height: 1.72;
}

.page-faq .faq-escalate-actions {
  margin-top: 26px;
}

.page-faq .faq-escalate-note {
  margin: 16px 0 0;
  max-width: 52ch;
  color: var(--muted);
  font-size: 14.5px;
  line-height: 1.8;
}

.page-faq .faq-escalate-note a {
  color: var(--neon);
  text-decoration: none;
  border-bottom: 1px solid var(--line-neon);
}

.page-faq .faq-escalate-note a:hover,
.page-faq .faq-escalate-note a:focus-visible {
  color: var(--mist);
  border-bottom-color: var(--mist);
  outline: none;
}

/* ---------- 响应式 ---------- */
@media (min-width: 640px) {
  .page-faq .faq-a {
    padding-right: 26px;
    font-size: 15.5px;
  }

  .page-faq .faq-escalate {
    padding: 34px 30px;
  }

  .page-faq .faq-escalate-list {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (min-width: 960px) {
  .page-faq .faq-hero {
    padding: calc(var(--header-h) + 46px) 0 62px;
  }

  .page-faq .faq-hero-inner {
    grid-template-columns: minmax(0, 1.04fr) minmax(0, 0.96fr);
    align-items: center;
    gap: 52px;
  }

  .page-faq .faq-section {
    padding: 66px 0;
  }

  .page-faq .faq-split {
    grid-template-columns: minmax(0, 1.12fr) minmax(0, 0.88fr);
    gap: 40px;
    align-items: start;
  }

  .page-faq .faq-side-media {
    position: sticky;
    top: calc(var(--header-h) + 72px);
  }

  .page-faq .faq-escalate-list {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .page-faq .faq-escalate {
    padding: 42px 40px;
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .faq-item,
  .page-faq .faq-chip,
  .page-faq .faq-caret {
    transition: none;
  }
}